Elite Heating and Air Conditioning (“we”, “our”, or “us”) values the privacy of our customers and website users. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, over the phone, or during in-home service visits.

Information We Collect

We collect personal information to provide you with reliable HVAC services and an excellent customer experience. The types of information we may collect include:

  • Contact Information: Name, address, email, and phone number.
  • Service Details: Information about your HVAC system, service needs, and appointment preferences.
  • Payment Information: Credit card or other billing information (processed securely).
  • Website Usage Data: IP address, browser type, and pages visited, collected via cookies or similar technologies.

How We Use Your Information

We use the information we collect to:

  • Schedule and provide HVAC services.
  • Respond to customer inquiries and provide support.
  • Process payments and send invoices or receipts.
  • Send updates about appointments, promotions, or service-related messages.
  • Improve our website, services, and customer experience.

How We Protect Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, secure servers, and access controls.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Trusted service providers that help us deliver services (e.g., payment processors).
  • Legal authorities when required to comply with laws or legal processes.
  • Marketing partners for Elite-branded promotions (only with your consent).

Your Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications at any time.
  • Request a copy of the personal data we hold about you.

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our services are not directed to individuals under 13 years old. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:
Elite Heating and Air Conditioning
555 Mt Tabor Rd, New Albany, IN 47150
Phone: 812-944-2665
Website: www.eliteheatingandair.com